I think the previous post (the one I couldn't find again) said they changed password and it worked; mine is showing the correct password for first-time connection. If that does not work, please reach out to Starry Support. 5:13 AM I've logged back into the router and my 'permanent' username and password have now replaced the default ones so all should be ok from now on (he says hopefully). This process is based on the router you are using, it would be best to try using the manual to get this checked. ON/OFF button to the OFF position, wait 10 seconds, then turn back ON. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules. The modern day routers come with a pre-built modem in it and you do not need to buy  extra modem to connect it to a Wi-Fi router. The LED light indicates that your router is connected to the ISP’s network. Save my name, email, and website in this browser for the next time I comment. ... Router FAQ CPE FAQ Multy X FAQ Multy Plus FAQ Multy U FAQ Aishield FAQ Ideas Discussions. Please note, this will change the WiFi name and password back to the default. I do not have a telephone landline set in my house. Zyxel router: My 5G channel is missing. Depending on the brand and model of the router, the color can vary. A router acts as a bridge or a medium between your device and the Internet Service Provider. In normal condition, the light will be solid. It looks like you're new here. If that does not solve the issue, please reach out to Starry Support. 5:14 AM. I've a few of them sat under my desk at work. If this does not occur: This is also helpful if the LEDs are on, but your devices cannot connect to one or both networks. So, your broadband is not with Plusnet or John Lewis? Dong Ngo/CNET You may have noticed that your router and modem have, like, a ton of constantly blinking lights on them. If the INTERNET light does not turn on: This light should blink when sending and receiving data. I appreciate your help @bobpullen but as I said, I've migrated to another ISP. ADSL Light. ADSL stands for assymetric digital subscriber line. Now insert telephone cable back to the router and restart it. The equipment in the telephone exchange that your router talks to is faulty. If that doesn’t work, reboot the Zyxel router by removing the power plug from it for 10-15 seconds and then plugging it back in. I'm now faced with having to pay return postage for the 'test router' and if an engineer was booked on Friday for this Wednesday afternoon, I shall probably have to pay for the non-existent visit. Most of the times, we see that all the lights are on except internet LED which stops blinking after initial startup. Wi-Fi light. I posted here rather than on the Router board because it isn't a PN router. You will need to connect to the default WiFi name and log in via IP address to change the WiFi name back to the one you set up, if applicable. All the lights on the router are correct, except the Internet one. If you have a Starry Link, reboot the Link and the Zxyel router. Power Light. Once it gets connected the light will stop blinking. 6:05 PM There's no acknowledged problem with our Zyxel routers. Most common of colors are Red or White. It was suggested that BTOR could have connected my BB to someone else, apparently it happens! Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, ‎26-05-2018 You will see that the internet light gets back and internet services also get started. There is so much interference that your router cannot connect. What to do in this case?????? Jonpe, Gandalf. 8:06 PM If you access the router and navigate to the broadband settings, modify the VDSL interface, do you see your account username being used for the PPP connection? Thank you for persisting in helping me find a solution. Last Updated September 29, 2017 By Subhash D 11 Comments. It didnt work .. my internet light still off despite adsl light is on and stable. Blinking Red then Green. The internet light should ne ON and on regular intervals, it should blink. icon (two gears) on the left side of the screen. The router didn't reboot itself while connecting for the first time as stated in the instructions, and as I've mentioned before, all the lights don't come on during a factory reset. If the WAN LED does not blink, flicker, or turn on at all: This light should blink when sending and receiving data. If I understand AAISP's authentication methods, then that should be set to your unique PPP username and password, which according to this, you'll find in your information pack. The internet light is not on means that there is no communication of data between router and ISP. The light will blink if someone is connected to the Wi-Fi network. @VileReynard  The Internet light is stubbornly red, but the DSL light is orange (the correct colour for ADSL). The color of the internet light on most of the routers is green. The password used by the router to connect first time is different from PN's, but is correct. If some PC or laptop is connected via Ethernet cable, the Led will glow in solid green color. @VileReynard The Internet light is stubbornly red, but the DSL light is orange (the correct colour for ADSL). ... 187 Zyxel Moderator. Ensure that the cabling between the router and the source is secure. I rebooted the router, and after a lot of flashing of various lights, hey presto the internet light turned green, and the first sign of an internet connection beyond the ISP's servers was my six-days-out-of-date antivirus software updating itself. all the lights don't come on. I was told it was irrelevant. In order for an internet to work properly, all the lights should be ON. The color of the ADSL light is generally Amber. It worked for me too. This resolves the majority of connectivity issues. In case it does not work, you need to call the ISP since this problem is caused due to some disturbance in the copper line and there might be some maintenance work going on in your area. Thanks a lot. The first router didn't reset when paper clip was pushed into the reset hole, not tried it with the second one. Log into your router's web interface and check the PPP/network settings. @bobpullen AAISP and the router, provided by them, is VMG3925-B10B (and I've now tried two of them). Wireless routers do have a WLAN or Wi-Fi Led. I'm familiar with the B10B. It should flash for about 30 seconds for your DSL modem to connect and display a solid light. - last edited on Would be useful to know the new provider, the model of router in use, and whether or not it was provider by the ISP in question? Despite what the lights are showing, it wouldn't do any harm to also check the connection status as previously advised and confirm that it's displaying a line rate/sync speed (you can also find this info under Status/Montoring > XDSL Status, or words to that effect too). If it's a relatively recent consumer Zyxel device though, then the above will tell you if the line is in sync etc. The router may not be connected to the correct power supply. Mav. Howdy, Stranger! Once logged into the router, navigate to Connection > Broadband, click the modify icon next to the ADSL interface and scroll to your PPP username and password information. [Easy FIX], How to Train Your Staff on New Software Successfully, Difference Between ADSL and VDSL Broadband Internet Connections, Ultimate Guide to Diagnose & Troubleshoot Slow Internet Connection at Home, How to Configure Router as Access Point in a Network. on When you switch on the router, the ADSL light will blink that indicated it is trying to find and connect to the ISP network. Let me know, and I'll be happy to click on the green button. If the router is configured with correct Wi-Fi settings and login credentials, the Led light will be solid green. If … Wait ~3 minutes for the router to finish turning back on. Restart the router. Line is quiet, but tried test socket just in case. Now insert telephone cable back to the router and restart it. Ensure the router is connected to the 12 VDC/4 Amp power supply included. No, I've just left PN, but I respect the wide range of knowledge of the users of this forum, so if anyone can point me in the right direction, it will be them. If the router comes with Ethernet ports, there will be a LEDs corresponding to each LAN port. Try connecting to a different power source. Thanks Subhash !! Fantastic. Tuesday, then I took down the old router and connections in the afternoon when it showed my old BB had been disconnected, and put up the new one, switched it on after confirmation of migration, but no connection to internet. Re: Zyxel router not connecting to internet. If that does not resolve the issue, please reach out to Starry Support. it actually worked !!! Reboot the router by unplugging it from its power source for 10 seconds and then plugging it back in. (. ‎27-05-2018 If that is unsuccessful, please reach out to Starry Support. Believe me or not but the trick I am going to share with you is not listed on any technical manual but is quite effective and resolve the internet issue in case all but internet light is not On. I do not the exact technical reason behind this trick but it revives the data communication between ISP and router and solves the internet problem. In case the router’s firmware is getting updated, the power light will blink. The Internet light will be off if no PPP credentials are programmed in the modem or the modem is in transparent bridging mode. You will see that the internet light gets back and internet services also get … If it is still not working, factory reset the router by pushing a paper clip or pen into the Reset hole on the back of the router. However, if I change the router password and then do a factory reset it requires the default password again which I assume means the reset has worked. If I've been helpful then please give thanks ⤵. I wonder whether this model has been 'improved' and someone forgot to update the instructions, thereby causing more confusion for new customers. How do I enable it? I do not expect PN staff to help me. need to understand the catch behind this trick. If the reboot doesn't solve the issue, log in via IP Address. The problem is mostly related to the copper line that is coming to your place and terminating on the router through an RJ11 connector. Internet Light not On in a Router. I'll have a look around in the router settings again. If you page right on the network map after logging into the router, what information is in the left-hand side column? Tried all the things advised by my ISP's tech support staff. Contrary to what I said in my previous post, it does reset when holding a paperclip in the reset hole, it just doesn't behave the way described, i.e. If you have confirmed that the router is using the correct power supply, reboot the router.

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