Release the Reset button. If you have several devices, power them on from the outside-in, based on your network map. This step may not be necessary if you know what the problem is with the connection.

Doing so might corrupt the firmware. The power light will turn amber and you will need to. The modem will try to resynchronize with the Cogeco network, which can take up to 2 minutes. It's used to recover from glitches that cause a router to drop connections such as corruption of the unit's internal memory or overheating. The Reset button is either on the back or the bottom. Get the Latest Tech News Delivered Every Day, Lifewire uses cookies to provide you with a great user experience. Whatever the case, here’s how to reset your router and modem. But before you do, it's always worth trying to simply reboot your modem first. The power light will turn amber and you will need to run through the modem activation process as if setting it up for the first time. Most modems have four lights: a power light, a received light, a send light, and an activity light. Try These Tips, How to Fix a "Failed to Obtain IP Address" Android Error, What to Do When Google Home Stops Playing Music, How to Troubleshoot Problems When Your Apple TV Is Not Working, How to Fix It When Netflix Keeps Freezing, How to Fix a Poor Wi-Fi Signal on Your iPad, troubleshooting methods for the network or internet issue. This gives the router time to boot up. (or “resetting,” as it’s called on Windows 10), How to Clear Your Browsing History on Chrome for Android, How to Launch Chrome with a Keyboard Shortcut in Windows 10, How to Pin Control Center Modules to the Menu Bar on Mac, How to Customize the Control Center on Mac, © 2020 LifeSavvy Media. There is a fundamental difference between resetting a router or modem and rebooting one. Can't find the answer you're looking for? Log in with your account username and password so that we can show you the pricing options available to you.

If your modem isn't working right, or you accidentally messed up some of the settings, you may decide you need to completely reset your modem to its default settings. Reboot vs. Reset. Release the button when the modem lights start to flicker. Several different router reset methods can be used depending on the situation. He's written about technology for nearly a decade and was a PCWorld columnist for two years.

The software in that device initiates things in the proper order. Wait until the WAN, INTERNET and TV lights turn blue. First, unplug the power from both your router and modem (or just the one device, if it’s a combined unit). It's not necessary to restart computers and other wireless devices, but you may need to if some of the devices are online and others aren't. It might save you some time. As with hard resets, the router takes time after power is restored to resume operation. Some people wait 30 seconds out of habit, but it's not necessary to wait more than a few seconds between unplugging and reattaching the router power cord. Open the router console. Don't use a button labeled Reset or Restart, since these likely start the factory reset or restore process. This returns your modem to its out-of-the-box settings. Some routers may have a different way to perform a soft reset: To avoid confusion around which settings get changed on a security reset, Linksys owners can avoid this option and use Restore Factory Defaults instead. This may just involve removing the physical connection between the two, not manipulating the software or disabling power. "Enroll Now" on the My CenturyLink Login page to create one now. Unmanaged devices can be left powered on, but use your judgment if you think these might be part of the problem. You can find these settings in your manual or online. When you’re ready, try using your connection normally and see if everything’s working. If you find yourself regularly rebooting your router to fix problems, try automatically rebooting it on a schedule. Find the modem’s Reset button. You should feel a slight click when you press it.

In our experience, it’s often good enough to simply unplug the modem and router from power, wait ten seconds, and then plug them both back in. How do I connect my Android Phone or Tablet to my wireless home network? This also erases any customized settings you may have changed, including: static IP address setup, DNS, personalized password, customized wireless settings, port forwarding, routing and DHCP settings. This is a simple process, and you won’t be doing anything fancy. Typically these buttons are on the back panel of the router, in a very tiny and sometimes inconspicuous hole. An alternative method called the 30-30-30 hard reset rule involves holding down the Reset button for 90 seconds instead of 30, and can be tried if the basic 30-second version doesn't work.

© 2020 CenturyLink. Press and hold the button with a paperclip. Look for a Disconnect/Connect button on the console.This resets the connection between the modem and the service provider. On a combination modem-router, skip this and the next step.

If rebooting the router and modem didn't fix the problem, follow more specific troubleshooting methods for the network or internet issue. Sometimes, especially with older hardware, having the router on and working in overdrive for too long is enough to demand a restart. The lights on your modem will light up, and it will boot up and reconnect with your ISP. Rebooting a mid-generation CenturyLink modem. Note that “resetting” a router is another process.

Reboot the computer. Please enter your Account or Billing Phone Number and Billing Zip Code to test your services. No matter what kind of modem you have, the RESET button is likely on the back, and is usually red. Here is the general process: Keep your modem plugged in. Release the Reset button and wait 30 seconds for the router to fully reset and power back on. When you release the "Reset" button your password, as well as all of the other settings for your wireless modem, will have been reset to the factory defaults. Here is the general The router and modem must be restarted in the right order for the reboot to fix the problem.

If you’ve given it some time, and the lights on your modem are blinking strangely, the problem might be on your ISP’s end. This option might be available in your router’s web interface. Other devices might need more than ten seconds to ensure everything is wiped. Press the paperclip in for 3 seconds, then release. Your previously connected devices may not be able to connect until you re-enter the network security key (WiFi password) in the wireless settings on each device. Note that “resetting” a router is another process.

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